Auriv – Terms of Sale
Effective Date: 25 September 2025
Website: www.aurivstore.com
Contact: support@aurivstore.com
1.1 These terms and conditions (“Terms of Sale”) govern the sale of goods and any related services (“Products”) by Auriv Ltd (“Auriv”, “we”, “us” or “our”) to you via our website www.aurivstore.com (the “Website”).
1.2 Please read these Terms of Sale carefully before placing an order. They explain who we are, how we will provide Products to you, how you and we may change or end the contract, what to do if there is a problem, and other important information that affects your legal rights.
1.3 We recommend printing or saving a copy of these Terms of Sale for your records. We do not file a copy specific to your order.
1.4 Important sections to review:
1.5 Questions? Contact our support team at support@aurivstore.com.
2.1 We are Auriv Ltd, a company based in the United Kingdom. Registered office: 71–75 Shelton Street, Covent Garden, London, WC2H 9JQ, United Kingdom.
2.2 How to contact us: Email support@aurivstore.com. We aim to reply within 24–48 business hours.
2.3 How we contact you: We will contact you by email (or phone/post if provided) using the details submitted with your order.
2.4 Complaints: We want every experience to be positive. If you have a complaint, email support@aurivstore.com with full details (order number, description of issue, photos if relevant). We’ll investigate promptly.
2.5 Your contract is with Auriv Ltd. We may use third‑party payment processors, logistics partners, and suppliers to fulfil your order, but your contract of sale remains with Auriv Ltd.
3.1 The following also apply to your purchase:
4.1 By placing an order, you confirm that:
4.2 Please notify us of changes to your personal information by updating your account or emailing support@aurivstore.com.
5.1 We treat your personal information as confidential and process it in accordance with our Privacy Policy. By using our Website and placing an order, you consent to this processing and warrant that all data you provide is accurate.
5.2 Payments are processed securely by our third‑party payment providers. We do not store full card numbers.
5.3 You authorise us and our processors to transmit and obtain information from third parties for fraud prevention, identity verification, and payment authorisation purposes.
6.1 We may perform security and anti‑fraud checks (including 3‑D Secure/SCA) and may contact you for additional verification.
6.2 If required, certain payment and order details may be checked with relevant agencies solely to confirm identity and prevent fraud. This is not a credit check and will not affect your credit rating.
6.3 We take internet fraud seriously and report suspected fraudulent transactions to the authorities.
7.1 Product images and descriptions: We strive for accuracy, but colours may vary slightly due to screen settings and lighting. Minor variations may occur.
7.2 Availability: All orders are subject to availability. We may discontinue or modify Products at any time.
7.3 Personalised goods: If, in the future, we offer personalisation, please ensure all details are correct. Personalised goods may not be eligible for cancellation or return except for defects.
8.1 We may make minor changes to Products to reflect legal or safety requirements or to implement technical improvements; these will not materially affect use.
8.2 If we make a reasonable material change to the Products or these Terms of Sale, we will notify you. You may contact us to end the contract before the change takes effect and receive a refund for any Products paid for but not received.
9.1 How to order: The Website guides you through checkout. You can review and amend your order before submission.
9.2 Order acknowledgment: After submitting an order, you may receive an automated acknowledgment. This is not acceptance.
9.3 Order acceptance and contract formation: Your order is accepted when we email you an Order Confirmation and/or a Shipping Confirmation. At that point, a binding contract is formed for the Products listed in that confirmation only.
9.4 If we cannot accept your order: We will notify you and refund any amounts paid as soon as reasonably possible (and in any case within 14 days). Reasons may include stock unavailability, pricing or description errors, or suspected fraud.
9.5 No changes after submission: Once submitted, orders generally cannot be changed. Please review carefully before confirming.
9.6 Not for resale: Purchases are for personal use only. We reserve the right to cancel orders and/or suspend accounts where we suspect purchasing for resale or distribution.
10.1 Shipping costs: We offer Free Worldwide Shipping.
10.2 Processing time: Orders typically process within 1–3 business days after payment confirmation.
10.3 Estimated delivery times: Refer to our Shipping Policy for current regional estimates. Times are estimates, not guarantees. Customs clearance, local carrier performance, peak seasons, or events outside our control may cause delays.
10.4 Delivery address: Goods will be delivered to the address specified at checkout. If you are not at home, carriers may leave the goods in a safe place or attempt redelivery.
10.5 Failure to deliver on time: If we fail to deliver within an agreed timeframe, you may set a reasonable new deadline. If we still fail to deliver, you may end the contract and we will refund sums paid for undelivered goods and standard delivery (if paid). If cancelled goods are delivered, you must return them to us; we will bear the return cost in this specific scenario.
10.6 Risk and title: Risk passes to you upon delivery to the address you provided. Title passes once we have received full payment.
10.7 Customs, duties, and taxes: International customers are the importer of record and are responsible for any applicable customs duties, taxes, and fees. We are not responsible for customs delays or charges.
11.1 Prices: Unless otherwise stated, prices are in GBP (£) and include VAT where applicable. We may change prices at any time, but changes do not affect orders already accepted.
11.2 Payment methods: We accept major debit/credit cards and other methods shown at checkout (e.g., PayPal, Apple Pay/Google Pay where available). Payment is authorised at checkout and charged upon dispatch/acceptance of your order.
11.3 Payment issues and reattempts: If a payment attempt fails, we may reattempt within 48 hours and notify you by email before any further reattempts. You may cancel your order to prevent reattempts.
11.4 Pricing errors: If a pricing error is discovered before acceptance, we are not obliged to supply at the incorrect price. We will contact you to confirm whether you wish to proceed at the correct price or cancel for a full refund.
11.5 Discounts and promo codes: Codes are subject to their specific terms (eligibility, duration, exclusions, minimum spend). If a code is used in breach of its terms, we may cancel the order or remove the discount.
12.1 From time to time, we may run a referral program. Eligibility, restrictions, credit issuance, and exclusions will be stated on the Website. Referral credits (if any) are non‑transferable, non‑cash, and redeemable only at www.aurivstore.com. We may withdraw credits for misuse or suspected fraud.
13.1 Your rights depend on what you purchased, whether something is wrong, how we are performing, and when you end the contract:
13.2 Ending due to something we have done: You may end the contract and receive a full refund for any Products not provided if:
13.3 Ending where we are not at fault and you have no right to change your mind: You can still end the contract before completion; we will refund for Products not provided, less reasonable costs incurred due to your cancellation where applicable.
14.1 Statutory cooling‑off (UK/EU consumers): You have a 14‑day right to cancel from delivery of the goods (or last parcel for split deliveries). For services, the 14 days runs from our acceptance email. If services are completed within the 14-day period at your request, you may be charged for work done.
14.2 Auriv’s extended returns policy: We additionally offer a store policy of up to 30 calendar days from delivery for change-of-mind returns, provided items are in saleable condition: unopened, unused, with all original packaging and hygiene seals intact.
14.3 How to cancel/return: Follow the steps in our Return & Refund Policy and contact us at support@aurivstore.com to obtain return instructions and the correct return address. Do not send returns to our UK office; returns are processed by our suppliers’ facilities.
14.4 Return shipping costs: For change-of-mind returns, you are responsible for return shipping costs unless otherwise stated in our Return & Refund Policy. We recommend a trackable service.
14.5 When you may lose the right to cancel:
14.6 Refund timing and method: We will process refunds within 14 days of the earliest of: (a) receiving the returned goods, or (b) receiving evidence that you have sent the goods back, or (c) if the order has not been accepted or dispatched, the day you inform us of cancellation. Refunds use the original payment method unless we agree otherwise. Delivery refunds are capped at the cost of our least expensive standard delivery option.
14.7 Deduction for diminished value: We may reduce refunds to reflect any loss in value resulting from handling beyond what is necessary to establish the nature, characteristics, and functioning of the goods.
15.1 We may end the contract by written notice if:
15.2 If we end the contract for your breach, we will refund payments for Products not provided, less reasonable costs arising from your breach.
15.3 We may withdraw a Product. We will notify you and refund any sums paid for Products not provided.
16.1 Your legal rights: We must supply goods that are of satisfactory quality, fit for purpose, and as described.
16.2 Your remedies:
16.3 Evidence and timing: You may be asked to provide evidence (e.g., photos, video) of defects/damage. Notifying us within 7 days of delivery for transit damage or incorrect items helps us resolve quickly, but your statutory rights are not affected.
16.4 Exclusions: You cannot claim if:
16.5 Returns for faulty/incorrect goods: See our Return & Refund Policy for return steps. We will cover return shipping costs for verified faulty, damaged, or incorrect items.
16.6 Refunds for faulty/incorrect goods: Refunds will be issued within 14 days of our confirmation that you are entitled to a refund and will include the price paid and standard delivery costs, using your original payment method unless otherwise agreed.
17.1 We do not exclude or limit liability where unlawful to do so, including for death or personal injury caused by our negligence, or for fraud.
17.2 We are not liable for losses that are not reasonably foreseeable at the time of contract formation.
17.3 We supply goods for domestic and private use only. We are not liable for any business losses, including loss of profit, business, or opportunities.
17.4 We take reasonable care to keep order and payment details secure, but absent negligence we are not responsible for losses arising from unauthorised access to data you provide.
18.1 We are not responsible for failure or delay caused by events beyond our reasonable control (e.g., power/internet failures, strikes, civil unrest, fire, flood, pandemic, natural disasters, terrorism, war, governmental action).
18.2 If such an event occurs, we will notify you and take reasonable steps to minimise the delay. If there is a risk of substantial delay, you may end the contract and receive a refund for Products paid for but not received.
We may transfer our rights and obligations under these Terms of Sale to another organisation. We will inform you, and the transfer will not affect your rights.
You may transfer your rights or obligations under these Terms of Sale only with our written agreement.
These Terms of Sale are between you and Auriv. No third party shall have rights to enforce them.
If any provision of these Terms of Sale is held invalid or unenforceable, the remaining provisions shall continue in full force and effect.
Any delay or failure to enforce a right under these Terms of Sale does not waive that or any other right.
These Terms of Sale are governed by the laws of England and Wales. Courts of England have exclusive jurisdiction, except that consumers resident in Northern Ireland or Scotland may bring proceedings in their local courts.
25.1 If Auriv gift cards/vouchers are offered, these Terms of Sale apply to their purchase and use.
25.2 Issuance and delivery: Gift vouchers are issued electronically via code to the purchaser’s email once payment is processed. Nothing physical is sent.
25.3 Currency and validity: Unless stated otherwise, vouchers are issued in GBP and are valid for 12 months from purchase.
25.4 Redemption: Vouchers can be redeemed at checkout on www.aurivstore.com toward eligible products. Typically, one voucher per order. Vouchers cannot be used with other promo codes unless expressly permitted.
25.5 Restrictions: Not redeemable for cash; non‑transferable; no change given. Any unused balance remains on the voucher until expiry.
25.6 Loss/theft: Treat vouchers like cash. We may reissue only if not yet redeemed and with proof of purchase; the original voucher will be voided and original expiry applies.
25.7 Returns: If you paid using a voucher (in whole or part), refunds will be issued in the same form up to the amount originally paid by voucher.
25.8 Fraud: We may cancel orders, close accounts, and recover payment if a fraudulently obtained voucher is used.
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